Terms and Conditions

Nobisco Terms and Conditions

General

These terms and conditions will apply to the sale of goods by Nobisco Ltd and will take precedence over any other terms and conditions which might originate from the customer. Variations on these Terms and Conditions will only be valid if confirmed in writing and signed by a Director of Nobisco Ltd. This contract will be governed by and interpreted in accordance with English law.

Price

Prices quoted by Nobisco may be changed at any time and without notice. Goods will be invoiced at the prices ruling at the time an order is placed. Prices quoted are exclusive of VAT or delivery costs.

Payment

Cleared payment must be received for the full value of the goods including VAT and delivery costs prior to the order being accepted and goods despatched. Customers holding credit accounts are required to pay in full for goods by the end of the month following the month of delivery unless otherwise contracted in writing and signed by a director of Nobisco Limited. Interest will be charged daily at 8% by Nobisco on balances outstanding beyond the due payment date. An administrative charge of £20 will be applied to a customer’s account for each cheque returned by the bank.

The customer cannot offset any claim against full payment for the goods. Title of the goods remains with Nobisco Ltd until payment has been received in full.

Delivery

Goods held in stock are generally delivered to customers on the UK mainland within 48 hours of the order being placed. Shipping of bulky deliveries and deliveries being sent directly from manufacturers can take longer. Occasionally goods will be out of stock in which case the customer will be advised and a revised lead time quoted and / or alternative goods offered. Where goods are manufactured specifically for a customer approximate delivery times will be given however Nobisco cannot be held liable for any delays in the manufacturing process or subsequent delivery.

Nobisco will not be liable for any claim arising from the failure to deliver goods within a certain time, or for damage to the goods whilst in transit.

Once goods have been delivered and signed for by the customer they are held at the customers own risk. Nobisco must be advised in writing (sales@nobisco.co.uk) of any shortages or damaged goods within 48 hours of the delivery.

Carriage

Carriage costs will vary however guidelines are available at our website – www.nobisco.co.uk.

Returns

The return of goods is entirely at the discretion of Nobisco Ltd. For returns to be considered, goods must be in their original condition. Goods must be returned to Nobisco Ltd within 14 days of delivery at the customer’s expense. Goods must be accompanied by a Returns Reference Number which can be obtained by phoning 0800 197 5656. Nobisco reserves the right to charge the customer a handling fee of 20% or the cost of the goods.

Goods which have been manufactured to customer’s requirements (e.g. printed products) cannot be returned unless they are faulty. Nobisco should be advised within 5 days of the delivery date of any such defect.

The above does not affect your statutory rights as a consumer. Full details of "The Consumer Protection (Distance Selling) Regulations 2000" can be found at
https://www.gov.uk/online-and-distance-selling-for-businesses/distance-selling

Website and Promotional Material

Great care is taken to ensure that images and specifications appearing on the Nobisco website or in promotional material are correct. Nobisco does not accept any liability for errors or omissions and we reserve the right to make alterations without notice.

Customers using our website will be issued with a password. It is the customer’s responsibility to change this password within 24 hours of receipt; this can be done by logging into the website and accessing the user settings facility. It is the customer’s responsibility to ensure that only authorised staff have access to the password. Nobisco are not liable for any loss resulting from the misuse of the password.

Privacy

Nobisco does not pass customer data to third parties. Information is only used for marketing purposes with the customers consent. Nobisco is registered and complies with the Data Protection Act.

Warranty

Goods supplied by Nobisco Ltd are guaranteed in accordance with the manufacturer’s warranty. Warranties do not cover wear and tear or instances where a product has been abused.

If you wish to raise a complaint please contact us via email at sales@nobisco.co.uk or on our free phone number 0800 1975656. We will respond to all complaints within five working days.

Force Majeure

Nobisco will not be liable for the consequences of any delays or failures resulting from circumstances beyond its reasonable control. Such circumstances might include but not be limited to acts of God, strikes, accidents, hostilities, plant breakdown or shortages of raw materials. Nobisco may under the terms of Force Majeure cancel a contract without incurring any liability.